Order Cancellations
You can cancel your order for free within 14 days of placing it. After 14 days, there is a $65 cancellation fee. If your order is within 7 days of shipping, it cannot be canceled.
Order Changes
You can make changes to your order for free within 14 days. After 14 days, there is a $65 fee to make changes. This includes changes to products, options, or shipping details. If your order is within 7 days of shipping, it cannot be changed. If you change the delivery address after the order has shipped, there is a $250 fee.
Returns
LeisureCraft does not accept returns. This is because it is very expensive to ship products back.
If a Return Is Approved
In rare cases where a return is allowed, a 20% restocking fee will apply. You must pay all shipping costs to return the item. The item must be in its original packaging and in good condition. The company will inspect the item and decide if a refund is given and how much the refund will be.
Refused Delivery
If you refuse delivery and the product needs to be sent somewhere else, a 15% restocking fee will apply. You must also pay all shipping and rerouting costs.
Mistakes
If there is a mistake made by the company, these fees may not apply.
Contact
If you need to cancel or change an order, contact support with your order number.
Manufacturer & Warranty Information
Dundalk LeisureCraft products come with a 5-year limited warranty. This warranty starts when you receive your product.
The warranty covers problems with materials or how the product was made, as long as it is used normally at home.
The warranty does not cover normal wear and tear, damage from weather, incorrect setup, or not following the care instructions.
If a warranty claim is approved, replacement parts will be sent at no cost. The warranty only covers parts and does not cover labor, service, or installation. The warranty does not start over when replacement parts are sent.
If you need help with a warranty claim, please contact LeisureCraft directly.