Return and Refund Policy
Cancellations & Refunds
At Fireside Comforts, we work with trusted manufacturer partners to deliver high-quality products. Because of this, cancellation, return, and refund policies may vary depending on the product and brand.
If you have any questions, please contact us at support@firesidecomforts.com or 715-921-8262.
Cancellations
Orders may be canceled free of charge before they ship, unless the item is custom or made-to-order.
If you need to cancel an order, please contact us as soon as possible so we can assist you before it leaves the warehouse.
Custom Orders
Custom or made-to-order products are not eligible for cancellation or refund once production has begun.
If you are unsure whether your item is custom or made-to-order, please contact us before placing your order.
Returns and Refunds
Returns may be accepted depending on the product and manufacturer’s policy.
Products must be unused, in original packaging, and in resalable condition.
All returns must be approved before being sent back.
Customers are responsible for return shipping costs and any applicable restocking fees.
Due to the size and weight of many products, return shipping costs may be significant.
Refunds are issued after the returned product is received and inspected by the manufacturer or fulfillment partner.
Exchanges
Exchanges may be available depending on the product and manufacturer.
Customers are responsible for any shipping costs associated with exchanges unless otherwise stated.
Delivery Inspection
Please inspect your order upon delivery.
If your item arrives damaged, note the damage on the delivery receipt and take photos.
Contact us as soon as possible with photos and a description of the issue so we can assist in resolving it.
Shipping and Delivery
Shipping timelines are estimates and may be affected by inventory availability, production schedules, weather, or carrier delays.
Warranty
Warranty coverage varies by manufacturer. Please refer to individual product pages for specific warranty information.
Additional Information
Because products ship directly from manufacturers, policies may vary by brand and product.
Please review product pages carefully and contact us before ordering if you have any questions.