What to Expect After Ordering

What Happens After You Place Your Order

We want to keep you informed every step of the way.

1. You place your order.
Your payment is securely processed, and you'll receive an order confirmation email.

2. We verify inventory.
Because many of our products ship directly from our trusted suppliers, we confirm inventory before submitting your order for fulfillment.

3. We'll contact you if there's a delay.
If your item is temporarily out of stock or backordered, we'll email you with the estimated wait time. You'll have the option to:

• Keep your order and wait for the item to become available, or
• Cancel your order for a full refund before it ships.

4. If your item is in stock...
We'll submit your order to the supplier. Most in-stock items ship within 5 business days, although some brands may have different processing times. Product pages will note any exceptions.

5. Shipping confirmation.
Once your order ships, you'll receive tracking information as soon as it's available.

6. Delivery.
Large items such as hot tubs, saunas, and fire pits are delivered by freight carrier. The carrier will contact you to schedule your delivery appointment.