Shipping policy
Fireside Comforts
At Fireside Comforts, products ship directly from our manufacturer partners. Because of this, shipping methods, delivery timelines, and requirements may vary by product and brand.
General Shipping
Shipping area: We ship within the continental United States only.
Processing time: Most orders are processed within 2–3 business days.
Delivery time: Most in-stock items arrive within 5–14 business days after shipment.
Shipping method: Larger items such as fire pits, hot tubs, and outdoor saunas typically ship via freight carrier.
Tracking: Tracking information is provided once your order has shipped.
Additional factors: Delivery timelines may vary based on inventory availability, production schedules, weather, or carrier delays.
Additional fees: Some products or locations may require additional shipping fees or special delivery arrangements.
Order Process
Order confirmation: After placing your order, you will receive a confirmation email indicating your order has been received and is being processed.
Shipment updates: Tracking information is typically sent within 24 hours after your order ships. If you do not receive tracking within several business days, please contact us for assistance.
Large Item Delivery
Delivery type: Freight deliveries are typically curbside, meaning the item is delivered to the curb or end of your driveway.
Scheduling: The carrier may contact you to schedule a delivery appointment.
Access requirements: Please ensure your delivery location can accommodate a large freight truck.
Setup and placement: Carriers do not bring items into your home or backyard, unpack products, or complete installation.
Customer responsibility: Depending on the product size, you may need assistance moving or positioning the item after delivery.
Delivery Options
Curbside delivery: Standard delivery for most large items.
Threshold delivery: May be available for select products and includes delivery to a covered area such as a garage or porch.
White glove delivery: May be available for select products and may include placement and minor setup. Assembly of certain items, such as saunas, may not be included. Please contact us prior to ordering for availability and details.
Delivery Inspection
Inspection required: Please inspect your order upon delivery before signing.
Minor damage: If packaging has minor damage, accept the delivery, note the damage on the delivery receipt, and take photos.
Severe damage: In some cases, deliveries may be refused if damage appears severe.
Brand-specific requirements: Some manufacturers require deliveries to be accepted even if damage is visible. In those cases, noting the damage and taking photos is essential.
Next steps: If you are unsure how to proceed, contact us right away and we will guide you through the best next step.
Shipping Support
If you have questions about shipping, delivery access, lead times, or freight requirements, please contact us before ordering.
support@firesidecomforts.com
715-921-8262
BuenoSpa
Shipping and delivery:
Orders are processed based on product type. Supplies and in-stock items typically ship within up to 5 business days. Bueno Spa hot tubs are made to order and generally require 12–24 business days for production, followed by an additional 5–10 business days for delivery. Large items may ship separately from accessories and may arrive via different carriers, including freight, FedEx, UPS, or USPS.
Shipping costs:
Shipping is free on orders over $100 within the continental United States.
Delivery requirements:
Freight carriers will contact you to schedule a delivery window. An adult must be present to inspect and sign for the delivery. Please inspect your order for visible damage before signing, as accepting delivery without inspection may transfer responsibility to the customer.
Delivery limitations:
Freight deliveries are typically curbside. Shipping does not include inside placement, assembly, setup, or removal of packaging materials.
Shipping area:
Shipping is available within the continental United States only. Alaska, Hawaii, offshore territories, and international shipping are not available. Orders may be delivered to U.S. locations near the Canadian border upon request.
Risk of loss or damage:
For parcel shipments, responsibility may transfer to the customer once the order has been handed to the carrier. For freight shipments, responsibility may transfer once the shipment leaves the manufacturer’s possession, in accordance with manufacturer and carrier policies.
Cancellations:
Orders may be canceled within 2 business days for a full refund. After 2 business days, a 10% cancellation fee may apply. Orders canceled after shipment may be subject to return shipping charges and restocking fees.
Return window:
Returns must be requested and received within the allowable return period and require an approved Return Merchandise Authorization (RMA).
Restocking fee:
Returns or exchanges after shipment may incur a 10% restocking fee along with applicable return shipping costs, which may be significant for large items.
Condition requirements:
Items must be in original, salable condition, free from cosmetic or structural damage. Original packaging must be included.
Return process:
All returns require an approved RMA before being sent back. Customers are responsible for proper packaging, insurance, and coordinating return shipment. Returns without an RMA will not be accepted.
Additional notes:
Original shipping and handling charges are non-refundable. If you have any questions about shipping, delivery, or returns, please contact us before ordering so we can help guide you through the process.
Elementi
Shipping and delivery:
In-stock items typically ship within 1–2 business days. Delivery times vary by location but are generally 2–10 business days after shipment. Larger fire features and tables ship via freight carrier, while smaller accessories may ship separately via standard carriers such as FedEx or UPS.
Shipping costs:
Shipping is free on orders over $100 within the continental United States.
Delivery requirements:
For freight deliveries, the carrier will contact you to schedule a delivery window. An adult must be present to inspect and sign for the delivery.
Delivery limitations:
Freight deliveries are typically curbside, meaning the item is delivered to the curb or end of your driveway. Shipping does not include inside placement, assembly, setup, or removal of packaging materials.
Shipping area:
Shipping is available within the continental United States only. Remote or difficult-to-access locations may require additional fees or may not be serviceable. If you are unsure, please contact us prior to ordering.
Delivery inspection:
Please inspect your order upon delivery. If you notice visible damage, note it on the delivery receipt and take photos. If damage appears significant, you may refuse the delivery when applicable. If you are unsure how to proceed, contact us and we will help guide you through the next steps.
Damage reporting:
Any damage, loss, or defect must be reported within 7 days of delivery. All original packaging should be kept for carrier inspection and claim processing.
Backorders and lead times:
If an item is backordered, you will be notified with an estimated ship date. Custom or special-order items may require extended lead times, typically 4–12 weeks.
Additional notes:
Tracking information is provided once your order has shipped. If you have any questions about shipping, delivery, or product availability, please contact us before ordering so we can help guide you through the process.
Golden Designs
Shipping and delivery:
Saunas typically ship from the warehouse within 2 business days of order confirmation. Delivery times may vary based on location. Orders are shipped via freight carrier and delivered using a large semi-truck. Products may arrive in one or multiple boxes depending on the sauna model and are secured on a pallet for transport.
Shipping costs:
Shipping is free on orders over $100 within the continental United States.
Delivery requirements:
The freight carrier will contact you 24–48 hours prior to delivery to schedule a delivery appointment, typically within a 4-hour window. An adult must be present to inspect and sign for the delivery.
Delivery limitations:
Freight deliveries are curbside or driveway only. The driver will unload the pallet, but shipping does not include inside placement, assembly, setup, or removal of packaging materials.
Shipping area:
Shipping is available within the continental United States only. Certain remote, restricted, or difficult-to-access locations may require additional fees or may not be serviceable. If you are unsure, please contact us prior to ordering.
Access requirements:
Please notify us before shipping if your delivery location has limited access, such as a long or narrow driveway, low-hanging trees, gated entry, stairs, or other conditions that may prevent delivery by a large truck. Additional fees may apply in these cases.
Delivery inspection:
Please inspect your order upon delivery. If you notice visible damage to the packaging, note it on the delivery receipt and take photos. If damage appears significant, you may refuse the delivery when appropriate. Boxes do not need to be opened at the time of delivery.
Damage reporting:
Any visible damage should be documented at delivery. If you have concerns after delivery, please contact us as soon as possible so we can help guide you through the next steps.
Additional notes:
Tracking information is provided once your order has shipped. If you have any questions about shipping, delivery, or product details, please contact us before ordering so we can help guide you through the process.
LeisureCraft
Shipping and delivery:
Saunas are built to order, securely crated, and shipped via freight carrier to your delivery location. Delivery times may vary based on production schedules and shipping distance.
Shipping costs:
Shipping is free on orders over $100 within the continental United States.
Delivery requirements:
The freight carrier will contact you to schedule a delivery appointment. Deliveries are typically made using a large freight truck, so please ensure your delivery location can accommodate this type of vehicle. An adult must be present to receive the delivery.
Delivery limitations:
Freight deliveries are curbside or to the end of your driveway. The trucking company does not unload the sauna from the truck, bring it onto your property, or assist with placement or setup.
Customer responsibility:
The customer is responsible for arranging and completing unloading of the sauna crate. Crates can be large and heavy, typically ranging from approximately 6 to 14 feet in length and 800 to 1,600 pounds. Depending on the size, you may need equipment such as a forklift, tow truck, or other mechanical assistance. Lift gate service may be available for smaller crates but is not guaranteed, and larger crates will require a planned unloading method.
Shipping area:
Shipping is available within the continental United States only.
Delivery inspection:
Please inspect your order upon delivery. If the crate shows visible damage, accept the delivery, document the damage with clear photos, and note the condition on the delivery paperwork. This helps ensure any potential damage can be properly addressed.
Damage reporting:
If your shipment arrives with visible or suspected damage, please contact us right away so we can assist in coordinating with the freight carrier and manufacturer.
Additional notes:
Because of the size and weight of these products, it is important to plan ahead for delivery and unloading. If you have any questions about delivery requirements, access, or equipment needed, please contact us before ordering so we can help guide you through the process.
Redwood Outdoors
Shipping and delivery:
Orders ship based on product availability and carrier scheduling. Delivery timelines are estimates and may vary due to weather, freight coordination, or other factors outside of our control. Tracking information is provided once your order has shipped. Smaller items may ship via standard carriers such as FedEx, while larger items ship via freight.
Shipping costs:
Shipping is free on orders over $100 within the continental United States.
Delivery requirements:
For freight deliveries, the carrier will typically contact you to schedule a delivery appointment. In some cases, the carrier may contact you while en route to coordinate delivery. An adult should be available to receive and accept the shipment.
Delivery limitations:
Most large items are delivered via curbside freight delivery, meaning the order will be delivered to the curb or end of your driveway. Carriers do not enter your property or assist with unpacking, placement, or installation.
Shipping area:
Shipping is available within the continental United States only.
Delivery inspection:
Please inspect your order upon delivery. If there are any concerns, document them with photos and contact us so we can help guide you through the next steps.
Delivery scheduling:
If you are unavailable at the time of delivery, you may reschedule directly with the carrier. Missed delivery appointments may result in storage or re-delivery fees.
Return window:
Returns may be requested within 30 days of delivery and require prior written approval before being sent back.
Restocking fee:
Approved returns may be subject to shipping, handling, and return-related fees depending on the product and condition.
Condition requirements:
Returned items must be disassembled if applicable, securely packaged, and prepared for freight return, including palletizing when required. Items must be in acceptable condition to be eligible for a refund.
Return process:
All return requests must be approved before shipping any items back. Photos or additional documentation may be required, and products may need to be returned before a refund or credit is issued.
Warranty:
Products include limited warranty coverage depending on the item. Wooden saunas typically include a 1-year limited warranty. Sauna heaters may carry separate manufacturer warranties, which vary by brand and component.
Additional notes:
Delivery timelines are estimates and may be affected by factors outside of our control. If you have any questions about shipping, delivery, returns, or warranty coverage, please contact us before ordering so we can help guide you through the process.