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New York 6-Person 49-Jet Square Hot Tub

4.7 256+ online reviews
Sale price$5,399.00 Regular price$10,499.00

Style:
New York 6-Person 49-Jet Square Hot Tub
New York 6-Person 49-Jet Square Hot Tub Sale price$5,399.00 Regular price$10,499.00
Description

 

The New York hot tub delivers an unforgettable spa experience for up to 6 people.

 

With strategically placed jets designed for optimal neck and shoulder relief, plus exclusive myHIP™ jets for professional-grade waist and hip massage, this model brings true hydrotherapy luxury to your home. It also features a mySEAT™ reclining lounge for unmatched comfort.

 

Combining practicality with style, the New York spa is crafted to adapt to your lifestyle. Measuring 85" x 85", it offers 5 ergonomic seats and 1 full lounge seat, so even larger groups can relax in perfect comfort.

 

Soft waterline lighting enhances the ambiance, easing both body and mind, while the spa’s sleek, modern design ensures it looks as good as it feels.

 

Massage Seats:

 

  • myHIP™ Jets – Targeted massage that tones and revitalizes the hip area.
  • mySEAT™ Lounge – Ergonomically designed for both men and women, providing customized comfort for different body sizes.
  • Step Seat – A smart third seat that doubles as a built-in access step for added convenience.
  • RELAX – Eases shoulder, back, and leg tension from daily stress.
  • COOL DOWN – Gentle, elevated seat; perfect for cooling off or kids.
  • FOCUS – Targets back, hips, and thighs for balanced recovery.
  • INTENSO – Athlete-approved, refreshing post-workout massage.

 

Comes with a filter and optional cover.  Steps and lift cover are sold separately.

Features

 

Seats

 

Every seat and recliner in our hot tubs has been carefully designed through a long development process to achieve ergonomic perfection. Each contour follows the natural shape of the body, allowing you to relax comfortably for hours. With varied jet configurations tailored to different needs, there’s a perfect seat for everyone.

 

  • RELAX Seat – Targets the shoulder girdle, spine, hip flexors, and knee extensors—muscle groups most affected by daily stress—for deep regeneration.
  • EXPERT Seat – Adjustable nozzles let you fine-tune both direction and intensity for a personalized massage experience.
  • COOL DOWN Seat – Ideal after a full massage or water exercise, this elevated seat provides gentle back massage and is a great option for children.
  • FOCUS Seat – Similar to the Expert seat, it soothes spinal muscles while passively exercising hip and thigh flexors and extensors.
  • BODY FLOW Seat – Delivers the most intensive therapeutic effect, stimulating trunk muscles as well as venous and lymphatic circulation in the lower limbs to relieve pressure on vein valves.
  • INTENSO Seat – A favorite of athletes, this invigorating seat accelerates recovery of the back and leg muscles after demanding workouts.

 

Color Your Mood (LED Lights)

 

Colors don’t just create atmosphere—they influence emotion, relaxation, and even the body’s natural balance. Color therapy has long been recognized for its positive impact on mental and physical well-being. As far back as ancient Egypt, the healing effects of light and color were used to restore harmony, and modern medical science continues to validate these benefits through light and color therapy.

 

With the exclusive color therapy system in our hot tubs, you can let the control unit slowly cycle through a calming spectrum of colors, or simply select the hue that best matches your mood. Built directly into the sidewalls beneath the waterline, the system features 11–18 integrated LEDs (depending on the model), creating a radiant, immersive glow that enhances every soak.

 

Control Panel

 

The intuitive control panel puts every hot tub function at your fingertips in one easy-to-use interface. Featuring a compact, illuminated LCD display, it’s bright enough for daytime use yet clear and simple to operate even at night.

 

  • Multi-function menu – Quickly access all settings and features in just a few taps.
  • Lighted LCD display – Easily adjust temperature, winter mode, and more with a screen designed for visibility at any time of day.

 

Superfine Filter & Ozone Generator

 

The multi-stage filtration and conditioning system in BuenoSpa tubs is designed to keep your water exceptionally clean and crystal clear. An integrated ozone generator infuses the water with ozone, a powerful natural oxidant that helps eliminate bacteria, viruses, and algae.

 

Our superfine filter works continuously to inhibit bacterial growth and neutralize harmful microbes, ensuring a safe and hygienic environment. This advanced system not only extends the lifespan of your hot tub but also provides fresh, clear water in an efficient and eco-friendly way.

 

Arctic MAX Insulation

 

Arctic MAX Insulation keeps your spa warmer for longer while saving energy and reducing noise. Multiple layers of high-quality polyurethane foam line the inside of the cabinet, trapping heat from the pumps and heaters to naturally warm both the cabinet and the water. This advanced insulation means you can enjoy longer, more comfortable sessions without constant water refills — all while lowering operating costs.

 

In addition to superior thermal performance, Arctic MAX also offers excellent sound insulation, minimizing noise so you can enjoy a midnight massage without disturbing the neighbors.

 

Environmentally friendly by design, polyurethane processing avoids the harmful gases associated with fiberglass insulation. The result: a hot tub that’s energy-efficient, cost-saving, and eco-conscious — delivering comfort you can feel good about.

 

Thermal Covers

 

Our thermal covers are crafted in-house to guarantee consistent quality and maximum insulation performance, helping you minimize energy costs. Each cover is designed with premium features, including a full-length hinge buffer seal, an internal vapor barrier, and a marine-grade, UV-resistant outer layer for long-lasting durability.

 

The top surface is angled like a roof, allowing rainwater to run off easily, and every cover is available in a sleek grey finish to complement any spa design.

 

Poli-max Hot Tub Shell Reinforcement

 

  • Superior heat retention – Extends your soaking time without frequent refills while conserving energy.
  • Excellent sound insulation – Minimizes noise through the tub walls so you can enjoy a late-night massage without disturbing the neighbors.
  • Eco-friendly technology – Produced with polyurethane (PU) processing, which avoids the harmful gases associated with fiberglass manufacturing.

 

HorizontSide Cabinet

 

The HorizontSide cabinet combines modern design with zero-maintenance convenience. Featuring horizontally laid, wood-effect panels on the sides and slim vertical panels on the corners, it offers the warm look of real timber without the hassle.

 

Forget sanding, oiling, or messy upkeep — our cabinets are crafted from UV-resistant polymer, ensuring long-lasting durability and beauty. The contemporary finish complements both indoor spaces and outdoor gardens perfectly.

 

WPS Cabinet Frame

 

Built to last, the WPS Cabinet Frame uses a special polymer construction that provides exceptional strength and stability. This durable material protects the spa’s structural frame from wear and damage, significantly extending the lifespan of your hot tub — ensuring your investment stands the test of time.

 

Reinforced Molded ABS Floor Pan

 

The one-piece insulated floor pan provides a solid, reinforced foundation for every spa. Designed with extended sidewalls, it creates a moisture- and insect-proof barrier that protects the spa’s structure from the damaging effects of damp ground.

 

To maximize efficiency, our reflective insulation system is built into the floor pan, preventing valuable heat from escaping through the base and counteracting the “cold sink effect” caused by wet or cold surfaces. The result is a durable, energy-saving base that ensures long-term protection and performance.

Specifications

 

New York Hot Tub 85" × 85" × 35"
1 reclining lounge, 5 bucket seats
Net weight/ Water volume 727,5 lbs / 383 gallons
Frame WPS
Acryl Color White
Cabinet Color Gray
Side Cabinet HorizontSide™ UV-proof wood textured
Reinforcement Polyurethane
Insulation Polyfoam Scandinavian insulation
Drains 1 pc
Power requirement 50A / 240V / 60HZ 6 AWG Copper 4 Wire including ground
Control box Gecko (IN.YJ-3)
Control panel Easy 4
Total number of jets 49 pcs
Heater 4kW
Pumps

1 x 2 HP single speed

1 x 2 HP double speed

Cartridge filter 2 pcs Superfine paper filter
Water sanitization Ozone
LED lights 18 pcs LED
Fountain jets  -
Headrests 3 pcs
Thermo cover option (standard 5-3.5 in)
Supplier part number WM00764


 

Manual & Warranty
Shipping & Returns Policy

 

Shipping Policy

 

Shipping Costs – U.S. (47 States)

  • Orders $100–$1,999.99: Standard shipping included
  • Orders $2,000 or more: Flat rate $300
  • Orders under $100: Flat rate $24.95
  • White Glove Delivery: Available in some areas, call for a quote
  • Alaska & Hawaii: Not available at this time
  • Canada: We cannot ship directly, but we can deliver to U.S. addresses near the Canadian border

 

We only ship within the continental U.S. (no offshore territories or international orders).

 

Order Processing Times

  • Supplies & Stocked Items: Ship within 5 business days (orders placed by 9 PM ET / 6 PM PT)
  • BuenoSpa Hot Tubs: Made to order based on production schedules. Please allow 12–24 business days for production, plus 5–10 business days for shipping

 

Spa Delivery

  • The freight company will call ahead with an estimated delivery window
  • Someone must be present to inspect and sign for the delivery
  • Please check for visible damage before signing; if you allow delivery without inspection, you assume liability
  • Large items and accessories may ship separately, sometimes by different carriers (FedEx, UPS, USPS, or freight)

 

Risk of Loss/Damage

  • For parcel shipments (FedEx/UPS), responsibility transfers once the order is handed to the carrier
  • For freight shipments (e.g., hot tubs), responsibility transfers once the freight leaves our possession

 

Taxes

  • Sales tax is collected in states where required, based on delivery address
  • Shipping & handling charges may also be taxable depending on state law

 

100-Day Return & Exchange Policy

 

We want you to be confident in your purchase. That’s why we offer a 100-day return or exchange policy, with the following conditions:

 

Cancellations

  • Within 2 Business Days: Cancel your order for free by emailing customerservice@buenospa.com.
  • After 2 Business Days: A 10% fee of the purchase price will apply.
  • After Shipment (within 100 days): Returns or exchanges require a $1,000 return shipping fee plus a 10% restocking fee.

 

Return Requirements

  • All returns must have a Return Merchandise Authorization (RMA) number.
  • Returns must be received within 60 calendar days of purchase.
  • Items must be in original, salable condition, free of cosmetic or structural damage.
  • Original shipping & handling charges are non-refundable.
  • Customer is responsible for safe packaging, insurance, and curbside pickup at the scheduled time.
  • Returns without an RMA cannot be accepted.

 

How to Request an RMA

 

Provide the following details:

  • Your name & contact information
  • Order number & purchase date
  • Product plate information (model name, serial number, configuration ID)
  • Photos or media files if damage is the reason for return

 

Fastest option: Submit our online Support Request Form.
Or: Email support@buenospa.com with the above details.
Or: Call Customer Service at (800) 265-9182, Mon–Fri, 8 am–5 pm EST.

 

Important: Returns must be properly packed, insured, and clearly labeled with the RMA number. Packages received without an RMA will be refused.

Refund Policy

 

Refund & Cancellation Policy

 

Returns & Exchanges

  • All returns require a Return Merchandise Authorization (RMA) number.
  • Requests must be made within 120 days of purchase.
  • Items must be in original, salable condition, free from cosmetic or structural damage.
  • Custom-built or made-to-order items are non-returnable.
  • Original shipping & handling charges are non-refundable.
  • Customers are responsible for safe packaging, return shipping, and insurance.
  • Returns without an RMA cannot be accepted.

 

How to Request an RMA:

  • Provide: your name, contact details, order number, date of purchase, product information (model/serial/configuration ID), and reason for return.
  • Submit via our Support Request Form (fastest method), email support@buenospa.com, or call (800) 265-9182 (Mon–Fri, 8am–5pm EST).

 

Order Cancellations

  • Free cancellation within 2 business days of purchase (email customerservice@buenospa.com).
  • After 2 business days: a 10% fee of the purchase price applies.
  • After shipment (within 100 days): cancellations/returns incur a $1,000 return shipping charge + 10% restocking fee.

 

Billing Policy – “California Option”

If you select the California Option payment terms:

  1. Payments
    • $1,000 non-refundable deposit due at checkout.
    • Remaining balance due within 40 days or before shipment, whichever comes first.
    • Orders not paid in full may be canceled, and the deposit forfeited.
  2. Order Status
    • On-Hold: After checkout until balance is paid.
    • Unfulfilled: Once payment is complete and order is ready for processing.
  3. Cancellations & Refunds
    • The $1,000 deposit is non-refundable.
    • Orders canceled for non-payment are not eligible for refunds.
  4. Late Payments
    • Overdue balances may incur penalty fees.
    • We reserve the right to pursue legal action for unpaid balances.
  5. Amendments: We reserve the right to amend these Terms at any time, with changes communicated via email or our website.

 

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

Contact

For questions, please contact our Customer Service team at support@buenospa.com with the above details.  Or Call Customer Service at (800) 265-9182, Mon–Fri, 8 am–5 pm EST.

 

Tip: Always keep your order number and delivery paperwork on hand when contacting us for support.

4.7

256+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.

New York 6-Person 49-Jet Square Hot Tub Review Summary

4.7

256+ online ratings
The summary star rating & review is based on aggregated reviews of this product across the web. It cannot be altered by the merchant and can be verified by emailing support@onereview.app.

What people like

This product is highly regarded for its exceptional quality and overall performance, providing a luxurious and comfortable relaxation experience. Users appreciate the powerful and invigorating hydrotherapy jets, including specialized options for targeted massages. The thoughtful design accommodates multiple people comfortably with varied seating arrangements. Many reviews highlight the product's energy efficiency and effective insulation, contributing to lower running costs and environmental benefits. Furthermore, the efficient filtration system ensures clean water, and the modern design with ambient lighting enhances the aesthetic appeal of any outdoor space. The company's commitment to customer satisfaction is consistently praised, with reviewers noting excellent support throughout the purchasing and ownership experience.

Pros

  • Powerful Hydrotherapy Jets: The product features 49 jets, including unique MyHip jets designed for targeted waist and hip massage, providing a strong and invigorating experience.
  • Comfortable Seating Options: It comfortably accommodates up to six people, offering various seating arrangements like a reclining MySeat and sculpted bucket seats for personalized relaxation.
  • Energy Efficient Design: The product is noted for its high-quality, triple insulation and included thermal cover, which helps minimize heat loss and reduce energy consumption.
  • Effective Filtration System: An efficient filtration system with superfine paper filters ensures that the water remains clean and clear with minimal hassle.
  • Sleek Modern Appearance: Reviewers appreciate its aesthetic appeal, including a sleek design, UV-proof wood-textured cabinet, and ambient LED lighting that enhances the soaking environment.
  • Excellent Customer Service: The company is frequently praised for its responsive and helpful customer support, making the buying and ownership experience positive.
  • Easy Maintenance: The low-maintenance cabinet and simple cleaning procedures contribute to a hassle-free ownership experience.

Cons

  • Issues with Cover: Several customers have reported that the included hot tub cover sags from day one and progressively worsens, often requiring an additional purchase for a replacement.
  • Delivery Complications: Many reviews mention significant problems with delivery, including delays, poor communication from delivery companies, damaged packaging, and difficulties getting the product to the desired location.
  • LED Lighting Malfunctions: Some users experienced issues with the LED lights, reporting that they were not functioning correctly or were already messed up upon arrival.
  • Minor Leaks/Faults: A few customers have noted receiving the product with minor issues such as small water leaks from internal valves or the hot tub randomly resetting.
Powered by OneReview
Description

 

The New York hot tub delivers an unforgettable spa experience for up to 6 people.

 

With strategically placed jets designed for optimal neck and shoulder relief, plus exclusive myHIP™ jets for professional-grade waist and hip massage, this model brings true hydrotherapy luxury to your home. It also features a mySEAT™ reclining lounge for unmatched comfort.

 

Combining practicality with style, the New York spa is crafted to adapt to your lifestyle. Measuring 85" x 85", it offers 5 ergonomic seats and 1 full lounge seat, so even larger groups can relax in perfect comfort.

 

Soft waterline lighting enhances the ambiance, easing both body and mind, while the spa’s sleek, modern design ensures it looks as good as it feels.

 

Massage Seats:

 

  • myHIP™ Jets – Targeted massage that tones and revitalizes the hip area.
  • mySEAT™ Lounge – Ergonomically designed for both men and women, providing customized comfort for different body sizes.
  • Step Seat – A smart third seat that doubles as a built-in access step for added convenience.
  • RELAX – Eases shoulder, back, and leg tension from daily stress.
  • COOL DOWN – Gentle, elevated seat; perfect for cooling off or kids.
  • FOCUS – Targets back, hips, and thighs for balanced recovery.
  • INTENSO – Athlete-approved, refreshing post-workout massage.

 

Comes with a filter and optional cover.  Steps and lift cover are sold separately.

Features

 

Seats

 

Every seat and recliner in our hot tubs has been carefully designed through a long development process to achieve ergonomic perfection. Each contour follows the natural shape of the body, allowing you to relax comfortably for hours. With varied jet configurations tailored to different needs, there’s a perfect seat for everyone.

 

  • RELAX Seat – Targets the shoulder girdle, spine, hip flexors, and knee extensors—muscle groups most affected by daily stress—for deep regeneration.
  • EXPERT Seat – Adjustable nozzles let you fine-tune both direction and intensity for a personalized massage experience.
  • COOL DOWN Seat – Ideal after a full massage or water exercise, this elevated seat provides gentle back massage and is a great option for children.
  • FOCUS Seat – Similar to the Expert seat, it soothes spinal muscles while passively exercising hip and thigh flexors and extensors.
  • BODY FLOW Seat – Delivers the most intensive therapeutic effect, stimulating trunk muscles as well as venous and lymphatic circulation in the lower limbs to relieve pressure on vein valves.
  • INTENSO Seat – A favorite of athletes, this invigorating seat accelerates recovery of the back and leg muscles after demanding workouts.

 

Color Your Mood (LED Lights)

 

Colors don’t just create atmosphere—they influence emotion, relaxation, and even the body’s natural balance. Color therapy has long been recognized for its positive impact on mental and physical well-being. As far back as ancient Egypt, the healing effects of light and color were used to restore harmony, and modern medical science continues to validate these benefits through light and color therapy.

 

With the exclusive color therapy system in our hot tubs, you can let the control unit slowly cycle through a calming spectrum of colors, or simply select the hue that best matches your mood. Built directly into the sidewalls beneath the waterline, the system features 11–18 integrated LEDs (depending on the model), creating a radiant, immersive glow that enhances every soak.

 

Control Panel

 

The intuitive control panel puts every hot tub function at your fingertips in one easy-to-use interface. Featuring a compact, illuminated LCD display, it’s bright enough for daytime use yet clear and simple to operate even at night.

 

  • Multi-function menu – Quickly access all settings and features in just a few taps.
  • Lighted LCD display – Easily adjust temperature, winter mode, and more with a screen designed for visibility at any time of day.

 

Superfine Filter & Ozone Generator

 

The multi-stage filtration and conditioning system in BuenoSpa tubs is designed to keep your water exceptionally clean and crystal clear. An integrated ozone generator infuses the water with ozone, a powerful natural oxidant that helps eliminate bacteria, viruses, and algae.

 

Our superfine filter works continuously to inhibit bacterial growth and neutralize harmful microbes, ensuring a safe and hygienic environment. This advanced system not only extends the lifespan of your hot tub but also provides fresh, clear water in an efficient and eco-friendly way.

 

Arctic MAX Insulation

 

Arctic MAX Insulation keeps your spa warmer for longer while saving energy and reducing noise. Multiple layers of high-quality polyurethane foam line the inside of the cabinet, trapping heat from the pumps and heaters to naturally warm both the cabinet and the water. This advanced insulation means you can enjoy longer, more comfortable sessions without constant water refills — all while lowering operating costs.

 

In addition to superior thermal performance, Arctic MAX also offers excellent sound insulation, minimizing noise so you can enjoy a midnight massage without disturbing the neighbors.

 

Environmentally friendly by design, polyurethane processing avoids the harmful gases associated with fiberglass insulation. The result: a hot tub that’s energy-efficient, cost-saving, and eco-conscious — delivering comfort you can feel good about.

 

Thermal Covers

 

Our thermal covers are crafted in-house to guarantee consistent quality and maximum insulation performance, helping you minimize energy costs. Each cover is designed with premium features, including a full-length hinge buffer seal, an internal vapor barrier, and a marine-grade, UV-resistant outer layer for long-lasting durability.

 

The top surface is angled like a roof, allowing rainwater to run off easily, and every cover is available in a sleek grey finish to complement any spa design.

 

Poli-max Hot Tub Shell Reinforcement

 

  • Superior heat retention – Extends your soaking time without frequent refills while conserving energy.
  • Excellent sound insulation – Minimizes noise through the tub walls so you can enjoy a late-night massage without disturbing the neighbors.
  • Eco-friendly technology – Produced with polyurethane (PU) processing, which avoids the harmful gases associated with fiberglass manufacturing.

 

HorizontSide Cabinet

 

The HorizontSide cabinet combines modern design with zero-maintenance convenience. Featuring horizontally laid, wood-effect panels on the sides and slim vertical panels on the corners, it offers the warm look of real timber without the hassle.

 

Forget sanding, oiling, or messy upkeep — our cabinets are crafted from UV-resistant polymer, ensuring long-lasting durability and beauty. The contemporary finish complements both indoor spaces and outdoor gardens perfectly.

 

WPS Cabinet Frame

 

Built to last, the WPS Cabinet Frame uses a special polymer construction that provides exceptional strength and stability. This durable material protects the spa’s structural frame from wear and damage, significantly extending the lifespan of your hot tub — ensuring your investment stands the test of time.

 

Reinforced Molded ABS Floor Pan

 

The one-piece insulated floor pan provides a solid, reinforced foundation for every spa. Designed with extended sidewalls, it creates a moisture- and insect-proof barrier that protects the spa’s structure from the damaging effects of damp ground.

 

To maximize efficiency, our reflective insulation system is built into the floor pan, preventing valuable heat from escaping through the base and counteracting the “cold sink effect” caused by wet or cold surfaces. The result is a durable, energy-saving base that ensures long-term protection and performance.

Specifications

 

New York Hot Tub 85" × 85" × 35"
1 reclining lounge, 5 bucket seats
Net weight/ Water volume 727,5 lbs / 383 gallons
Frame WPS
Acryl Color White
Cabinet Color Gray
Side Cabinet HorizontSide™ UV-proof wood textured
Reinforcement Polyurethane
Insulation Polyfoam Scandinavian insulation
Drains 1 pc
Power requirement 50A / 240V / 60HZ 6 AWG Copper 4 Wire including ground
Control box Gecko (IN.YJ-3)
Control panel Easy 4
Total number of jets 49 pcs
Heater 4kW
Pumps

1 x 2 HP single speed

1 x 2 HP double speed

Cartridge filter 2 pcs Superfine paper filter
Water sanitization Ozone
LED lights 18 pcs LED
Fountain jets  -
Headrests 3 pcs
Thermo cover option (standard 5-3.5 in)
Supplier part number WM00764


 

Manual & Warranty
Shipping & Returns Policy

 

Shipping Policy

 

Shipping Costs – U.S. (47 States)

  • Orders $100–$1,999.99: Standard shipping included
  • Orders $2,000 or more: Flat rate $300
  • Orders under $100: Flat rate $24.95
  • White Glove Delivery: Available in some areas, call for a quote
  • Alaska & Hawaii: Not available at this time
  • Canada: We cannot ship directly, but we can deliver to U.S. addresses near the Canadian border

 

We only ship within the continental U.S. (no offshore territories or international orders).

 

Order Processing Times

  • Supplies & Stocked Items: Ship within 5 business days (orders placed by 9 PM ET / 6 PM PT)
  • BuenoSpa Hot Tubs: Made to order based on production schedules. Please allow 12–24 business days for production, plus 5–10 business days for shipping

 

Spa Delivery

  • The freight company will call ahead with an estimated delivery window
  • Someone must be present to inspect and sign for the delivery
  • Please check for visible damage before signing; if you allow delivery without inspection, you assume liability
  • Large items and accessories may ship separately, sometimes by different carriers (FedEx, UPS, USPS, or freight)

 

Risk of Loss/Damage

  • For parcel shipments (FedEx/UPS), responsibility transfers once the order is handed to the carrier
  • For freight shipments (e.g., hot tubs), responsibility transfers once the freight leaves our possession

 

Taxes

  • Sales tax is collected in states where required, based on delivery address
  • Shipping & handling charges may also be taxable depending on state law

 

100-Day Return & Exchange Policy

 

We want you to be confident in your purchase. That’s why we offer a 100-day return or exchange policy, with the following conditions:

 

Cancellations

  • Within 2 Business Days: Cancel your order for free by emailing customerservice@buenospa.com.
  • After 2 Business Days: A 10% fee of the purchase price will apply.
  • After Shipment (within 100 days): Returns or exchanges require a $1,000 return shipping fee plus a 10% restocking fee.

 

Return Requirements

  • All returns must have a Return Merchandise Authorization (RMA) number.
  • Returns must be received within 60 calendar days of purchase.
  • Items must be in original, salable condition, free of cosmetic or structural damage.
  • Original shipping & handling charges are non-refundable.
  • Customer is responsible for safe packaging, insurance, and curbside pickup at the scheduled time.
  • Returns without an RMA cannot be accepted.

 

How to Request an RMA

 

Provide the following details:

  • Your name & contact information
  • Order number & purchase date
  • Product plate information (model name, serial number, configuration ID)
  • Photos or media files if damage is the reason for return

 

Fastest option: Submit our online Support Request Form.
Or: Email support@buenospa.com with the above details.
Or: Call Customer Service at (800) 265-9182, Mon–Fri, 8 am–5 pm EST.

 

Important: Returns must be properly packed, insured, and clearly labeled with the RMA number. Packages received without an RMA will be refused.

Refund Policy

 

Refund & Cancellation Policy

 

Returns & Exchanges

  • All returns require a Return Merchandise Authorization (RMA) number.
  • Requests must be made within 120 days of purchase.
  • Items must be in original, salable condition, free from cosmetic or structural damage.
  • Custom-built or made-to-order items are non-returnable.
  • Original shipping & handling charges are non-refundable.
  • Customers are responsible for safe packaging, return shipping, and insurance.
  • Returns without an RMA cannot be accepted.

 

How to Request an RMA:

  • Provide: your name, contact details, order number, date of purchase, product information (model/serial/configuration ID), and reason for return.
  • Submit via our Support Request Form (fastest method), email support@buenospa.com, or call (800) 265-9182 (Mon–Fri, 8am–5pm EST).

 

Order Cancellations

  • Free cancellation within 2 business days of purchase (email customerservice@buenospa.com).
  • After 2 business days: a 10% fee of the purchase price applies.
  • After shipment (within 100 days): cancellations/returns incur a $1,000 return shipping charge + 10% restocking fee.

 

Billing Policy – “California Option”

If you select the California Option payment terms:

  1. Payments
    • $1,000 non-refundable deposit due at checkout.
    • Remaining balance due within 40 days or before shipment, whichever comes first.
    • Orders not paid in full may be canceled, and the deposit forfeited.
  2. Order Status
    • On-Hold: After checkout until balance is paid.
    • Unfulfilled: Once payment is complete and order is ready for processing.
  3. Cancellations & Refunds
    • The $1,000 deposit is non-refundable.
    • Orders canceled for non-payment are not eligible for refunds.
  4. Late Payments
    • Overdue balances may incur penalty fees.
    • We reserve the right to pursue legal action for unpaid balances.
  5. Amendments: We reserve the right to amend these Terms at any time, with changes communicated via email or our website.

 

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

Contact

For questions, please contact our Customer Service team at support@buenospa.com with the above details.  Or Call Customer Service at (800) 265-9182, Mon–Fri, 8 am–5 pm EST.

 

Tip: Always keep your order number and delivery paperwork on hand when contacting us for support.