Golden Designs — Return, Refund, Warranty & Terms of Sale
Order Cancellation
- Orders must be cancelled within 24 hours of purchase.
- Cancellations after 24 hours are subject to shipping, handling, and restocking fees.
Returns & Eligibility
- Returns must be requested and processed within 30 days of delivery.
- All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number.
- Returned items must be in new, unused condition and in original packaging.
- Buyer assumes all risk of loss during return shipping.
- Seller reserves the right to deny refund if product:
- is not in original packaging
- is damaged upon return inspection
- shows signs of use
- is returned without an RMA authorization
- Refunds are issued within 5 business days after inspection and approval.
Return Fee Schedule
|
Condition
|
Return Accepted?
|
Fees
|
|
Brand new, never opened
|
✅
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Outbound shipping + return shipping (120% of outbound cost)
|
|
Opened, assembled, never used
|
✅
|
Outbound shipping + return shipping (120% of outbound cost) + 20% restocking fee
|
|
Opened, assembled & used
|
❌
|
No returns accepted
|
Return Costs
Buyer is responsible for:
-
20% restocking fee (when applicable)
-
All shipping charges (to and from warehouse)
-
Routing & storage fees if applicable
- Costs associated with returns made without RMA approval
Failure to follow return instructions may result in rejection of return and forfeiture of refund.
Refund Conditions
Refund will only be issued once:
- Returned goods are received
- Seller inspects the product
- Product is confirmed undamaged and unused
If these conditions are not met, refund may be denied.
Warranty
Golden Designs products include a manufacturer warranty.
For full warranty specifics, refer to your product manual.
Terms & Conditions of Sale
Liability Disclaimer
- Golden Designs and its subsidiaries are not responsible for misuse of products.
- Customer assumes all responsibility for safe operation and installation.
- Golden Designs does not provide medical advice — consult your physician before sauna use if you have health concerns.
- Seller is not liable for injury, damage, or improper use of product.
Shipping, Handling & Restocking
- All cancelled or returned orders are subject to:
- 20% restocking fee
- Shipping charges both directions
- Storage / routing fees when applicable
- RMA requirement (returns without RMA will be refused)
- Buyer must pay all fees upon demand from Seller.
Important Notes
- Golden Designs reserves the right to deny returns or refunds if policy conditions are not met.
- Buyer is responsible for return shipping damage — consider insured shipping.