Before Delivery
Once your spa leaves the warehouse, tracking information will be provided. The freight carrier will contact you to schedule a delivery window.
An adult must be present to inspect and accept the shipment.
Curbside Delivery
Your spa will arrive on a large freight truck secured to a wooden pallet. Residential delivery includes liftgate service.
Delivery is curbside. The driver will not move the spa to your backyard, patio, deck, inside your home, or to its final installation location.
Plan Ahead
Hot tubs are large and heavy. Please arrange for a professional spa moving company or enough appropriate help and equipment to safely move your spa from the curbside delivery location to its final location.
Truck Access
Large freight trucks need safe access to the delivery location. If the carrier cannot safely access your property, another delivery method may be needed and additional charges may apply. You will be notified of any additional charges before alternate delivery is arranged.
Inspect Before Signing
Carefully inspect the shipment before signing the delivery paperwork.
If the spa is heavily damaged, refuse the delivery and contact us immediately. If you notice minor damage, document it with clear photos and contact us while the driver is still present so we can help with the next steps.
After Delivery
Open and inspect your spa as soon as possible. If you discover concealed damage or a defect, take clear photos and contact us right away.
Keep the Packaging
Do not throw away the pallet, crate, packaging, manuals, or other included materials until you have fully inspected your spa and confirmed that it is in good condition.