Order Cancellations
You can cancel your order within 7 days for a full refund. If you cancel after 7 days, a 3.5% fee will be taken from your refund.
If you purchased items as part of a bundle and later cancel or return one item, the discount will no longer apply. Your refund will be adjusted based on the regular price of the items you keep.
Shipping and Delivery
Please double-check your shipping address before placing your order. Once your order has shipped, we may not be able to change the address. If your order needs to be re-shipped or re-routed due to an incorrect address, you will be responsible for any extra shipping costs.
Delivery times are estimates and are not guaranteed. Delays may happen due to weather, shipping schedules, or other unexpected issues.
Once your order ships, you will receive tracking information by email.
Delivery Method
Most items are delivered by freight and will arrive curbside. This means your order will be delivered to the end of your driveway or curb. The delivery driver will not bring the item into your home, backyard, or garage.
If your location cannot be reached by a standard freight truck, other delivery options may be required. This may include using a smaller truck or picking up your order from a nearby freight terminal. Any extra fees, including storage or re-delivery, will be your responsibility.
Delivery Inspection
You must check your order as soon as it arrives before signing for it.
If items are missing, write this on the delivery paperwork and contact the shipping company right away. If they cannot find the missing items, contact customer support.
If your item is damaged, write the damage on the delivery paperwork before signing. You must email customer support within 7 days and include photos and details. In some cases, replacement parts may be provided.
Returns
Returns may be accepted within 30 days of delivery, depending on the situation. Returns requested after 30 days will not be accepted.
All returns must be approved before sending anything back. Items sent back without approval will not be accepted.
Items must be taken apart, packed safely, and returned in the original wooden crate.
You may be asked to provide photos or return the item before a refund is issued.
Refunds
If your return is approved, you may receive a full or partial refund. Shipping, handling, and return freight costs may be taken out of your refund.
Items that do not meet these requirements may not be eligible for a refund.
Refused Deliveries
If you refuse delivery, you may be responsible for additional shipping, re-routing, and restocking fees.
Warranty Information
All products include a limited warranty that covers defects in materials or workmanship.
Sauna Warranty
Wooden saunas are covered for 1 year from the date of delivery.
Heater Warranty
Heating elements are covered for 1 year
Other heater parts are covered for up to 5 years
What’s Covered
Defects in materials or how the product was made
What’s Not Covered
Normal wear and tear
Weather damage
Improper use or installation
Electrical or contractor errors
Shipping damage
Warranty Claims
To make a claim, contact support and provide proof of purchase, product details, and photos if requested.